Step 1: Add a Sender
On the bottom left corner of the Fundmore sidebar, you'll see the name of the logged in user and a circle with their initials.
Click on the name and select "View profile." This will take you to your profile page, which is specific to each user (not to be confused with the Settings page, which is for the whole Workspace).
Near the top of your screen are multiple tabs. You'll be on Details, but you need to head to the Senders tab.
Once there, click the + New sender
button in the top right. The form to create a new Sender will appear.
Here's an overview of each Sender field and what it means:
Field name | Description | Example value |
Users | The users in Fundmore who will be able to send emails through this Sender |
|
The name of the sender in Fundmore | ||
Username | Your full email address | |
Type | The connection type | Custom SMTP |
From name | The name that the email will appear from | John Galt |
Password | Your SMTP password (see below) | haig dcoi efen edxa |
Host | The server address (see below) | smtp.gmail.com |
Port | Typically depends on SSL/TLS settings | 465 |
Requires SSL/TLS | Whether to encrypt the message | TRUE (checked) |
Instructions for Common Email Providers:
Google Workspace / Gmail
Google Workspace / Gmail
Username: Your full email address
Type: Custom SMTP
From name: The name that you want your email to appear from
Password:
This should be an app password, which requires 2-Step Verification to be enabled.
Go to the Manage your Google Account page > Security > 2-Step Verification page and turn on 2-Step Verification.
Scroll to the bottom and click the arrow next to "App passwords."
From there you can type any name for the password; if unsure, use "Fundmore" so it's identifiable in the future.
Click the
Create
button and copy the 16-character password to clipboard (make sure not to copy an extra space at the end).
Finally, paste it into the Sender's password field in Fundmore.
If you use your Gmail login password instead of an app password, it may work at first but eventually Google will reject your emails and give the following error:
โ
โInvalid login: 534-5.7.9 Application-specific password required. For more information, go to 534 5.7.9 https://support.google.com/mail/?p=InvalidSecondFactor kt17-20020a170906aad100b00a58ae8464d2sm7770079ejb.211 - gsmtp
Host: smtp.gmail.com
Port: 465
Requires SSL/TLS: TRUE (checked)
Microsoft Outlook
Microsoft Outlook
Username: Your full email address
Type: Custom SMTP (recommended)
You can also use type
Microsoft
, which connects via OAuth 2.0, but you may run into throttling issues when sending many emails at a time.
From name: The name that you want your email to appear from
Password: [the password that you use to login to your Outlook account]
Host:
For business: smtp.office365.com (recommended)
For personal: smtp-mail.outlook.com
Port: 587
Requires SSL/TLS: FALSE (unchecked)
Sendgrid
Sendgrid
Username: apikey
Type: Custom SMTP
From name: Your full email address
Password: Your API key
Host: smtp.sendgrid.net
Port: 465
Requires SSL/TLS: TRUE (checked)
Verify Connection:
To make sure your email account is connected, return to your profile page under the Senders tab. Hover over the Sender you'd like to verify and click Send test email
.
Enter a different email address to receive the test email at and click Confirm
.
If your email account is successfully connected, you'll receive the test email and the Sender's status will say something like "Verified at 2024-09-11T20:45:54.506Z".
But if the connection could not be verified, the Sender's status will display the error message from your email provider.
Step 2: Configure Default Sender
Let's return to the Profile page, but instead of the Senders tab we'll switch back to the Details tab.
On the bottom you'll see a collapsed section called "Defaults." Click on it to expand the section.
Now click on the Edit
button at the top right corner of your screen. All the fields should immediately become editable.
The first field in the Defaults section is called "Default submission sender." Click the dropdown and select the Sender that you'd like as your default for submitting deals.
What this means is that whenever you open the Submit window on a deal, the "Send from" field will pre-populate with your default Sender.
You'll still be able to change the Sender for that specific deal if necessary. But setting a default speeds things up when you're almost always using the same Sender.
Step 3: Start Submitting Deals
Navigate into any single deal page and click the Submit
button on the top right.
The first field in the Submit window will be "Send from," which is required. You can leave the default Sender selected, select a different one, or create a new Sender.
Before you submit, make sure that:
your files are in order (using the "App and banks" field under the Underwrite tab)
and all the funders you'd like to submit to are added (under the Funders tab).
Then whenever you're ready, click Submit
and Confirm. A separate email will go out to each funder, and you can keep track of them under the Submissions table.
To test your setup without actually sending emails to funders, hover over
just create a Test Funder and add your own email address under it.
Then you can select that Funder under a deal and submit as you normally would.
Common Errors and How to Fix Them
Sometimes, an email will fail to go through. The submission will have a status of errored and you can click "View error" to see the error message given by your email provider.
Here are some of the most common errors and how to fix them:
Error | Problem | Solution |
[Google] Internal error | The password is either incorrect or was deleted. All app passwords are auto-deleted when you change your Google Account password. See above for how to access app passwords. | Re-add the app password in Google and paste it into Fundmore correctly. |
[Google] Message failed: 552 5.3.4 Message too big / Your message exceeded Google's message size limits. | The app and banks that are being attached to this email are too big. Gmail's maximum size for combined attachments is 25MB. | To be safe, make sure your files combine for less than 18MB due to MIME encoding. You can compress PDFs using this free online tool. |
[Google] Invalid login: 535-5.7.8 Username and Password not accepted. | This is self-explanatory. You may have entered your email or password incorrectly. If they're correct, you may have used your account password instead of an app password. | See above for how to add an app password. Copy the app password from Google and paste it directly into Fundmore. |
If something isn't clear in this article or you have a question about any related topics, feel free to send a message to us and we'll get to it as soon as we can.
Now you can get back to funding more, with Fundmore!